Feature
Your members' side of the program — in your brand.
Loyalty should make people loyal to your store, not to your software vendor. Every member-facing surface — the portal, the mobile-web member card, the kiosk, every text — runs on your own subdomain under your name and colors.
01 — How it works
What members see, and where
Included with every plan: a branded home for points, rewards, and history.
- Your subdomainyourstore.ecosystemscrm.com — the portal, card, and kiosk all live under your name. Members never see ours.
- Mobile-web member cardPoints balance, tier, and available rewards on their phone — no app download required, included at no charge.
- Purchase and points historyMembers see what they've earned and redeemed. Transparency is retention.
- Branding set onceLogo and colors configured during setup and applied everywhere — kiosk, portal, card, texts.
- Apps when you want the iconThe Branded Rewards App (+$50/mo) and All-in-One Fitness App (+$120/mo) put your store on the home screen — both live today for the founding store.
02 — In practice
White label is a retention strategy, not a vanity feature
Generic platforms put their own brand on your members' phones — which means your loyalty program spends every interaction advertising someone else. When the card, the kiosk, and the win-back text all carry your name, the program compounds your brand equity with every visit. It's the difference we built the whole platform around, and it's why white-labeling is default at $200/mo, not an enterprise tier.
The member portal also closes the trust loop: members who can see their own balance and history don't argue at the register, and members who can see "40 points to a free shaker" come back sooner. Pair it with the rewards catalog and segmented texts and every surface is pulling the same direction — toward the next visit. For the stores that want the full home-screen presence, the app add-ons are real and shipping; the founding store's app is live today.
There's a defensive angle too. A program that lives under your subdomain with exportable data is an asset you own outright — if you ever leave us, the portal URL your members know redirects wherever you go next, and the list goes with you. Loyalty locked inside someone else's consumer app is a rented audience. We built the white-label layer so the switching costs stay low on purpose; retention should come from the product being good, not from your members being hostages.
03 — Questions
Straight answers.
Is the member card an app my customers have to download?
No — the included member card is mobile-web: they open it in the browser, no install. The native apps are optional add-ons for stores that want their own icon on the home screen. See the app add-ons.
Can members see their own points and history?
Yes — balance, tier, available rewards, and their earn/redemption history, all on your branded portal. Fewer register disputes, more reasons to come back.
04 — Next step
See it running before you buy it.
Book a 20-minute demo — the portal, the kiosk, a real campaign send, and exactly what migrating your store would look like.
$200/mo platform · 5,000 texts included · no contracts