Feature
Access that survives Saturday staff.
A loyalty program touches money — points are a liability, rewards are margin. The portal treats staff access accordingly: everyone gets their own login, every sensitive action gets a name on it, and part-timers see exactly what their shift requires.
01 — How it works
Three roles, zero shared logins
Owner, manager, staff — scoped views out of the box, revocable one at a time.
- OwnerEverything: billing, branding, staff, campaigns, exports, the lot.
- ManagerRuns the program day to day — campaigns, segments, rewards, member service — without touching billing or branding.
- StaffCheck members in, look up balances, redeem rewards. That's the shift; that's the access.
- Audit trail on the money pathsManual point adjustments and reward redemptions log who, what, when. Comps happen — anonymous comps don't.
- Revoke one, not everyoneIndividual accounts mean an offboarded employee is one click, not a password rotation for the whole store.
02 — In practice
Why this matters more in a small store, not less
Big retailers have loss-prevention departments; independent stores have trust and a schedule. Role scoping isn't about suspecting your team — it's about making the honest path the easy one. When every adjustment has a name attached, "I comped Marcus 200 points because we were out of his preworkout" is a normal logged event instead of a mystery in the ledger. The same logging feeds the program's real P&L, because reward liability you can't audit is reward liability you can't price.
It also makes the program resilient to turnover. The kiosk removed staff from the capture path; roles remove them from the risk path. A new hire is productive on the loyalty system in five minutes because their view contains exactly three things — and your campaign tools aren't among them until you say so.
Role scoping also changes how comps get used — for the better. When staff know adjustments are logged, comps become a deliberate service tool ("we were out of your flavor, here's 200 points") instead of an under-the-counter habit, and owners can see exactly how much goodwill the store spends per month and on whom. That number belongs in the same ledger as reward liability; with named adjustments, it finally can be.
03 — Questions
Straight answers.
Is there a per-seat charge for staff accounts?
No. Staff accounts are included in the $200/mo platform fee — add your whole roster. See pricing.
Can I see who adjusted a member's points?
Yes — every manual adjustment and redemption is logged with the acting account, the amount, and the timestamp, viewable per member and per staff account.
04 — Next step
See it running before you buy it.
Book a 20-minute demo — the portal, the kiosk, a real campaign send, and exactly what migrating your store would look like.
$200/mo platform · 5,000 texts included · no contracts